Discover how bodyshops can use KPIs, technician performance metrics and first-time fix rate to better measure repair efficiency, improve customer satisfaction and focus on the key metrics that really matter.
Why are automotive technicians considering a career change? Learn how to retain skilled technicians, when they may change career, and how to retrain and upskill your team.
Chinese car imports are changing the UK automotive market, creating new challenges for workshops around diagnostics, parts, training and data access. Find out how Chinese carmakers, including BYD, are reshaping the repair industry.
Discover the common onboarding mistakes bodyshops make and what actually fixes them, from poor mentoring and inconsistent processes to unrealistic expectations that can affect new hire productivity and retention.
